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Terms and Conditions

TNSA Shipping Consulting Pvt Ltd (hereinafter “TNSA”, “we”, “us”, or “our”) provides international shipping documentation and consulting services (including assistance with obtaining Electronic Cargo Tracking Notes and related certificates) through its website and platform. These Terms and Conditions (“Terms”) govern your access to and use of TNSA’s services and website. By using our services or accessing our site, you agree to be bound by these Terms

Definitions

  • “Company” or “TNSA” means TNSA Shipping Consulting Pvt Ltd, its affiliates and assigns.
  • “Customer” or “User” means any person or entity that uses our services or accesses our website.
  • “Services” means the consulting and processing services provided by TNSA, including assistance with obtaining required shipping documents (such as ECTN, CTN, BESC, FERI, CNCA, BSC, ICTN, ENS, and similar cargo tracking certificates for various African and other countries).
  • “ECTN” (Electronic Cargo Tracking Note) means the electronic cargo tracking certificate required for certain African countries. An ECTN is a mandatory maritime document for exports to many African nations. Depending on the country, it may be called by different names (e.g. BESC, BSC, FERI, CNCA, etc.).
  • “CTN” (Cargo Tracking Note) is a cargo tracking document required by many African countries for imports. CTN is analogous to the ECTN and serves to provide customs authorities with details of the cargo and parties involved.
  • “Order” refers to a request by the Customer for TNSA to arrange or deliver a specific service (e.g. issuance of an ECTN certificate).
  • “Documentation” includes all information, records, certificates, and documents provided by the Customer or required to process an Order.

Service Use

  • Eligibility: You must be at least 18 years old and have the legal capacity to enter into binding contracts to use our Services. By using our Services, you represent that you meet these eligibility requirements.
  • Lawful Use: You agree to use the Services only for lawful purposes and in compliance with all applicable laws and regulations. In particular, you must not use our Services to facilitate illegal activities or to submit false or fraudulent information to authorities.
  • Accurate Information: You are responsible for providing complete and accurate shipment and cargo information to TNSA (e.g. exporter/importer details, commodity description, value, route, vessel name, etc.). TNSA will rely on this information to obtain the required documents. You warrant that all information and documents you supply are true and correct.
  • Timely Submission: You understand that many required certificates (such as an ECTN) must be validated days before the cargo’s arrival. For example, an ECTN generally must be validated at least 5 days before the vessel’s scheduled arriva. Some CTNs must be obtained prior to cargo loading, and failure to do so can result in fines. You agree to submit all required details and documentation in a timely manner so that we can process your Order without undue delay.
  • Account Security: If you create an account on our platform, you are responsible for maintaining the security of your login credentials. You agree to notify TNSA immediately of any unauthorized use of your account or any other security breach.
  • Prohibited Actions: You shall not (i) attempt to undermine the security or functionality of our website (including hacking or distributing malware); (ii) use bots, spiders, or other automated means to access or collect data from the site; or (iii) interfere with the use of the Services by others.

Orders and Payments

  • Placing Orders: To request a service, you must submit an Order via our website or as directed by TNSA. The Order must include all required shipment details and any necessary documents (such as commercial invoice, packing list, etc.). TNSA will review the Order and provide a quotation or invoice.
  • Payment Terms: All fees for Services (including TNSA’s service fees and any government or third-party fees) are due in full before processing begins. Payment must be made in the currency stated in the invoice. We accept payment by methods specified on our website (e.g. credit/debit card, bank transfer). You are responsible for any transaction fees or currency conversion fees charged by financial institutions.
  • Invoices and Confirmation: An Order becomes binding on us once we have received your Order and payment. TNSA will send you a confirmation when the Order is accepted. Until payment is received and confirmed, we reserve the right to suspend or cancel processing your Order.
  • Taxes: You are responsible for any applicable taxes, duties, or levies associated with the Service (other than taxes on TNSA’s income). If any tax must be collected by law, we will add it to your invoice or require you to reimburse us.

Refund and Cancellation Policy

  • Order Cancellation: If you wish to cancel an Order, you must notify us in writing as soon as possible. Cancellation is subject to an administrative fee and the timing of cancellation. If processing has not yet begun, we may cancel your Order and refund any amounts paid, minus bank charges. Once processing or issuance of the certificate has begun, cancellations may not be possible or may be subject to higher fees.
  • No Refund After Issuance: Once TNSA has successfully obtained and delivered the requested certificate or document, no refund will be provided for the service fee. This is because by that point the service has been fully performed. Similarly, any government or mandatory fee that has been paid on your behalf is non-refundable.
  • TNSA Cancellation: In rare cases where TNSA cannot complete your Order due to circumstances beyond our control (for example, if the issuing authority refuses the application), we will notify you promptly. In such cases, we may refund the service fee (less any costs incurred). However, we are not responsible for losses beyond the service fee if a certificate cannot be obtained.

User Responsibilities

  • Compliance: You agree to comply with all local laws and regulations related to your shipments. In particular, you must comply with all requirements of the destination country’s customs and shipping authorities. TNSA’s role is limited to facilitating the issuance of required certificates; you remain fully responsible for ensuring that the shipment complies with all legal requirements. Failure to obtain or present required documents (e.g., CTNs) can lead to fines, delays, or seizure of cargo. TNSA is not liable for any penalties or losses resulting from your failure to comply.
  • Accurate Documents: You must provide accurate supporting documents (e.g. commercial invoice, packing list) for the issuance of the certificate. Misrepresentation or falsification of documents is strictly prohibited. If any information you provide later turns out to be incorrect, you must inform us immediately, as corrections may incur additional fees or may not be possible once the certificate is issued.
  • Timeliness: You are responsible for providing requested information and approvals within the timeframes needed. If you delay providing necessary details, TNSA may not be able to meet your deadlines and will not be held liable for late submission consequences. For example, some CTN documents must be submitted before cargo loading, as failure to obtain them can lead to fines.
  • Use of Certificates: The certificates and documents we arrange (such as the ECTN/CTN) are issued in your name for the specific shipment and are not transferable to other shipments or parties. Misuse of these documents (e.g. using one certificate for multiple shipments) is strictly prohibited.
  • Communication: You agree to promptly respond to any requests from TNSA for additional information or clarification.

Limitation of Liability

  • Service Disclaimer: TNSA’s Services consist of coordinating with the relevant authorities to obtain the necessary shipping documents. We do not physically transport or handle your cargo. While we strive to process orders accurately and on time, we do not guarantee any specific outcome (e.g. the approval of the certificate) beyond our best efforts.
  • Indirect Damages: To the maximum extent permitted by law, TNSA and its officers, directors, employees, and agents shall not be liable to you or any third party for any indirect, incidental, consequential, special, or punitive damages (including lost profits, lost business opportunities, or loss of data) arising out of or related to these Terms or the Services, even if TNSA was advised of the possibility of such damages.
  • Limitation on Claims: In any case, TNSA’s total liability for any claim arising out of or related to these Terms or Services will not exceed the amount paid by you for the specific Order that gave rise to the claim.
  • External Penalties: Certain consequences of non-compliance (such as customs fines or seizure of goods) are imposed by governmental authorities. You acknowledge that TNSA is not liable for such penalties, even if we assisted with documentation. Our sole obligation is to use reasonable care in providing the Services for which you have contracted and to apply the fees you have paid towards obtaining the requested certificates.
  • Force Majeure: TNSA will not be liable for delays or failures in performance caused by events beyond our reasonable control, including but not limited to acts of God, wars, strikes, or government actions.

Intellectual Property

  • Ownership: All content on the TNSA website (such as text, graphics, logos, and software) is the property of TNSA or its licensors and is protected by intellectual property laws. You are granted a limited, non-exclusive, revocable license to access and use the site and Services strictly in accordance with these Terms.
  • Restrictions: You may not reproduce, modify, distribute, or create derivative works of any content on our site without our prior written consent. You may not remove or alter any copyright, trademark, or other proprietary notices on any content.
  • Feedback: If you provide TNSA with ideas, suggestions, or feedback related to the Services, you grant us a perpetual, royalty-free, worldwide license to use and incorporate such feedback into our Services or website.

Termination

  • By TNSA: We may suspend or terminate your access to the Services (including cancelling your Orders) without notice if you violate these Terms, if you fail to pay any fees when due, or if we believe your actions may cause legal liability to us or others.
  • By Customer: You may terminate this agreement by discontinuing the use of our Services and notifying us in writing. However, any orders already placed or fees already incurred before termination will remain payable and this will not affect your obligations (e.g. payment of fees for completed services).
  • Survival: Upon any termination of your access or these Terms, the provisions regarding Intellectual Property, Limitation of Liability, Governing Law, and any other provisions that by their nature should survive will continue to apply.

Governing Law

These Terms and your use of TNSA’s Services shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts in Delhi, India.

Contact Information

For questions about these Terms or any other inquiries, please contact us:

  • Email: info@ctnstashipping.co.in
  • Phone: +91 11 4732 0124, +91 89299 94711, +91 87002 06697
  • Address: 2nd Floor, Mohit Nagar, Dwarka, West Delhi, Delhi, 110078 (India)

All notices relating to these Terms should be sent to TNSA at the above email or postal address.

Effective Date: These Terms are effective as of the date stated on our website. TNSA may update these Terms from time to time; any changes will be posted on our site. It is your responsibility to review the Terms periodically for updates.