Refund Policy

TNSA Shipping Consulting Pvt Ltd Refund Policy

1. Satisfaction Guarantee

If you’re not completely satisfied with any of our CTN services, we offer a full refund—no questions asked.

2. Eligibility for Full Refund

No CTN Issued: 100% refund if we fail to generate or deliver your CTN number.

Our Error: If delayed due to a mistake on our part and you cancel as a result, you’ll receive a full refund.

3. Eligibility for Partial Refund

Prior to CTN Issuance: If you cancel before the CTN is issued for reasons unrelated to us (e.g., changed plans), you’ll receive a 75% refund of the paid amount. Once the CTN number has been issued or processing begun, no refund is available.

4. Non‑Refundable Situations

Post‑CTN Issuance: No refund once CTN issuance or certificate preparation is underway. Payment Processing Fees: Bank or payment processor charges are non‑refundable.

5. Refund Method & Timeline

Refunds are processed to your original payment method within 5–7 business days of approval. Please note additional processing time may apply depending on your bank or payment provider.

6. How to Request a Refund

To request a refund, contact our Customer Support team at support@ctnstashipping.co.in, and include your payment details and service request information. We will evaluate and respond within 2 business days.

7. Policy Changes

TNSA Shipping Consulting Pvt Ltd reserves the right to update this policy at any time. All changes will be posted here with a revised “Last Updated” date.

Refund Summary Table Situation Refund Amount No CTN issued 100% Cancellation due to our error 100% Cancellation before CTN issuance (client-side) 75% CTN issued or processing underway 0% Payment processor/bank fees 0%